Trash Collection FAQs
What is not accepted for trash collections?
We cannot accept the following items for pick up:
Dirt, mulch, sod, rocks, bricks, tile, concrete, tires, car batteries, motor oil, cooking oil, CONSTRUCTION DEBRIS, waste generated by a contractor, or any material or items deemed hazardous materials. Please do not dispose of gasoline, motor oil, liquid paints, cooking oil, or any other liquid items in a container that are not visible to Best Trash personnel. If such items result in spillage that causes a stain, Best Trash is NOT responsible for the cleanup.
What should I do if my Best Trash trash cart is old and dirty?
If your Best Trash cart is old and dirty, there is a $85.00 lease fee to exchange the container. To purchase a replacement container, please call 281-313-2378. Please note: This may not apply to your service area as different neighborhoods have different options.
My trashcan is dirty, how can I get it cleaned?
There is a company that specializes in cleaning trashcans! Please contact Spick and Span Trash Cans at 281-231-2815. Their email is spickandspantrashcans@gmail.com and the website is www.spickandspantrashcans.com. Check out their video here!
What size trash container can I use?
Trash cans need to be between 30 to 50 gallons in size. Please do not use any trashcans that are smaller than 30 gallons as the crew will think it is out to be collected as trash.
Can I use a outdoor decorative style waste receptacle?
No, the crew will think it is for trash collection. (Not an acceptable trashcan.)
Can I use a kitchen size trashcan?
No, the crew will think it is for trash collection.
Can I use a drum style trashcan?
No, there are no handles on this type of container which is difficult to grab when the container is full of trash. It typically has a narrow opening which makes it extremely difficult to empty the container.
Can I use a trashcan that has another companies logo on it?
No, you may only use your own personal container that is between 30-50 gallons in size or the assigned Best Trash container if your neighborhood is contracted to receive them.
Can I place my trash out in trash bags?
Yes, it is recommended that all loose trash is bagged. You may place your household trash out in bags for collection. Please limit it to no more than 40 lbs.
What should I do if my Best Trash trash cart is lost or stolen?
If your Best Trash cart has been lost or stolen, there is a $85.00 replacement lease fee. To process payment, please call 281-313-2378. Please note: This may not apply to your service area as different neighborhoods have different options.
Can we purchase a Best Trash trashcan even if I am in a neighborhood that is not contracted to receive the Best Trash container?
No, we do not sell our trashcans to areas that are not contracted to receive the Best Trash trashcan.
Can we have more than one Best Trash container?
No, the contract states one trashcan per household. Please note: This may not apply to your service area as different neighborhoods have different options.
What should I do if my Best Trash trash cart needs to be repaired?
If your Best Trash cart needs to be repaired, please submit a contact us inquiry indicating what is damaged on the container so we can schedule a repair or have it replaced. This is only applied to the Best Trash supplied containers.
What should I do if my personal trash can is broken?
If your personal container has been broken, please send us an email at customerservice@besttrashtexas.com and include a description of the damage, a photo of the damage and a copy of the receipt for proof of purchase. Please note: containers older than six months old will not be replaced.
Our community has garage door service. How does that work?
For residents with garage door service, we will pickup your household trash (kitchen and bathroom trash) at your garage door. Place your trash out in trash bags and/or trash cans (between 30 and 50 gallons in size) and must be accessible and visible near your garage. We are not able to go behind gates, so please make sure your garbage is not behind a gate. All other trash, such freezer cleanouts, yard waste and heavy trash, has to be placed at the curb for collection. All trash needs to be out by 7 a.m. on your collection day.
Our community has curbside trash pickup. How does that work?
For residents that have curbside trash collection, everything is placed on the curb near the street. Please place your trash no less than 3 feet from the curb. Please ensure that there is at least 4 feet of space all around for the trash to be collected. Please do not block any trash with a vehicle or trailer. All trash needs to be out by 7 a.m. on your collection day.
